Before writing to us

Frequently asked questions

What we get asked most about our routes, gear, altitude and how to book. If you can't find your answer here, write to us directly — we reply fast.

General

01 Where are you located?

Our office is at Eulogio Del Río N° 1070, Huaraz, Áncash — at the foot of the Cordillera Blanca. You can see the map on our contact page.

02 What languages do you work in?

Our certified mountain guides (AGMP-UIAGM) speak English and Spanish. This site is also available in French.

03 You're a family agency, not a call center — what does that mean?

Every guide, cook and muleteer on our routes is local to the Callejón de Huaylas. We work with small groups and return part of every booking to trail maintenance and the communities along the route.

Before you travel

04 Do I need prior experience?

It depends on the route. Day trips and some treks require no experience. For technical mountaineering (glacier, ropes), we recommend at least one beginner ascent before attempting objectives like Huascarán — each route page states the recommended level.

05 How do I prepare for the altitude?

Huaraz itself sits at 3,052m, so we recommend arriving two or three days before your route to acclimatize: walk little, drink plenty of water, avoid alcohol, and consider a short hike (like Laguna Wilcacocha) before heading up to higher routes.

06 What gear should I bring?

Each route page has a detailed "What to bring" list. If you don't have technical mountaineering gear (crampons, harness, ice axe, etc.), you can rent it in Huaraz — just ask us when booking.

07 What's the best time of year to travel?

The dry season, from April to October, peaking between May and September. Outside that window there's a higher chance of rain and snow on the high passes.

08 Do I need travel insurance?

Yes, we always recommend it. Accident, health, baggage and trip-cancellation insurance is not included on our routes — arrange it before coming to Peru.

Trekking

09 What multi-day treks do you offer?

Santa Cruz Trek (4 days), Alpamayo Cedros (10 days), and the Huayhuash circuit in four versions (6, 8, 10 and 12 days). You can see the details of each in Trekking.

10 Do we sleep in tents during the trek?

Yes, in 4-season tents carried by our mules. We also bring a kitchen tent, dining tent and toilet tent — you don't need to carry anything beyond your day pack.

11 What's included in the trek price?

In general: 5 meals a day, certified trekking guide, cook, tents and pack mules. What's not included (park entry fees, insurance, sleeping bag, tips) varies by route — check the "Includes / Not included" section of each page.

Climbing

12 What technical level are the ascents?

It ranges from single-day beginner outings (like Mateo Mountain) to multi-day technical ascents with glacier travel and fixed ropes (like Huascarán, 6,768m). Each Climbing page states the difficulty and estimated technical grade.

13 Can I rent climbing gear in Huaraz?

Yes. If you don't have crampons, a harness, ice axe, helmet or other technical gear, it can be rented locally — coordinate it with us before departure.

14 Do you always go with a certified guide?

Yes, all our ascents go with a certified mountain guide (AGMP-UIAGM).

Day trips

15 Do I need good physical condition?

It varies by day trip: Laguna Parón is easy and accessible, while Laguna 69 has a more demanding climb due to the altitude. Each trip in Day Trips states its difficulty level.

16 What time do you leave and return?

Most leave early, between 5 and 7am, and return to Huaraz the same day in the afternoon.

Safety and health

17 Is mountaineering in the Cordillera Blanca dangerous?

Like any high-mountain activity, it carries inherent risks (glacier, altitude, weather). That's why we work only with certified guides, checked group gear and routes matched to your level — but no operator can eliminate the risk entirely.

18 What happens if there's an emergency on the trail?

All our groups carry a first-aid kit and have trained guides, plus a Garmin GPS and satellite phone to stay in touch even in areas without coverage. On treks, we also have an emergency horse available for stretches where someone needs to be evacuated.

Bookings and payment

19 How does booking and payment work?

To book, we ask for a $105 USD deposit per person; the remaining balance is paid in cash on arrival in Huaraz. The deposit can be paid via PayPal, with an additional 5% fee for the platform. Write to us on WhatsApp or through the contact form to arrange your booking.

20 Why don't you publish prices on the website?

Because every quote depends on group size, dates and season — we prefer to put together a real proposal for your group rather than show a generic rate.

21 Can I change or cancel my booking?

In case of cancellation, the booking deposit is non-refundable. You can change your route's date at no cost, as long as you let us know at least 10 days in advance. That's also why we recommend travel insurance with cancellation coverage.

Couldn't find
your answer?

Write to us directly — we usually reply the same day.